Client reminders
Client reminders that help the grooming day feel calmer.
Send clear appointment emails now, keep the message tied to the dog and visit, and spend less time answering the same “what time are you coming?” questions. SMS and on-my-way texts are still Coming Soon.
- Email reminders live
- Message previews before sending
- SMS and on-my-way texts Coming Soon
Fewer interruptions before the stop.
Confirmation and reminder emails can carry the date, time, pet, service, and simple prep notes, so clients have the basics before you are driving.
- Confirm the appointment after it is accepted.
- Remind clients before the visit.
- Keep changes easy to answer by email.
The right message stays with the right dog.
OpenDog keeps message previews and history connected to the customer, pet, and appointment, so important details are not buried in your personal texts.
- See the customer, pet, and visit together.
- Preview the exact note before sending.
- Keep follow-up close to the appointment.
Texting is planned, not pretending.
SMS, two-way texting, automatic ETAs, and on-my-way texts are still Coming Soon. You can record text preferences now, while using email for appointment communication today.
- Email confirmations and reminders are live.
- SMS consent can be recorded for later.
- No text is sent until SMS is available.
Payment and rebooking notes stay easier to find.
When your payment setup is ready, invoices, secure card-payment links, receipts, and deposit notes can stay near the appointment. Rebooking follow-up can stay with the same client and pet history.
- Keep money questions next to the visit.
- Use clear policy and prep notes.
- Bring good clients back with less guessing.
FAQ
Common questions from grooming businesses.
What reminders are live today?
Appointment confirmation and reminder emails are available now when email sending is set up for the account and the customer can receive email.
Are SMS reminders or on-my-way texts live?
No. SMS, two-way texting, automatic ETAs, and on-my-way texts remain Coming Soon. The page should not be read as live text-message delivery.
Can I preview a message before it goes out?
Yes. The messaging screen shows the selected customer, channel, template, appointment, send checks, and exact message preview before a send.
Can clients reply?
Current appointment emails invite customers to reply by email if something changes. Two-way SMS reply handling is not live yet.
Can OpenDog send payment links or deposit notes?
Secure card payments, payment links, receipts, and deposits use Stripe after payment setup is ready. They are separate from the SMS launch.
Does this replace every client text?
Not yet. OpenDog can help keep appointment email reminders and message history organized now. SMS/texting is still a Coming Soon step.
Send clearer appointment emails while texting gets ready.
Start a trial and see how reminders, pet details, invoices, and rebooking can stay closer to the grooming day you already run.