Client & pet records
Remember the dog before you knock.
OpenDog keeps the client, pet, address, care notes, and past grooms close to the appointment, so every stop starts with the details that make the visit calmer.
- Client and pet details together
- Handling and health notes
- Visit history before the next groom
Next-visit prep
Walk up knowing what matters for this dog.
See past services, owner context, safety notes, styling preferences, and grooming history together before the next appointment.
Know the client and the home.
Keep contact details, service address, parking notes, household context, and communication history in one place before you build the day.
- Find the right address quickly.
- See every pet in the household.
- Keep access and client notes close.
Know the dog in front of you.
Each pet can carry breed, size, sex, birth year, handling cautions, health notes, styling preferences, and grooming history, so important details do not depend on memory.
- Spot safety and temperament notes before arrival.
- Keep coat and styling preferences pet-specific.
- Review the last groom before the next one.
Connect notes to the appointment.
Client and pet details stay tied to visits, services, reminders, invoices, receipts, and rebooking work, so the record helps during real grooming decisions.
- Check past services before quoting or scheduling.
- Keep appointment and payment context nearby.
- Reduce repeated questions at the door.
Make handoffs less stressful.
When another groomer helps, the business can still see the same client and pet context instead of relying on texts, paper cards, or one person’s memory.
- Give staff the same care notes.
- Keep multi-pet visits clearer.
- Leave useful history for the next groom.
Move records carefully.
When you bring over clients and pets from another source, OpenDog can help review names, notes, services, and possible duplicates before you rely on them. Some cleanup may still be manual.
- Check duplicates before merging.
- Clarify old notes before launch.
- Start with the records you need first.
FAQ
Common questions from grooming businesses.
Can one customer have multiple pets?
Yes. OpenDog supports multi-pet households and keeps each pet record separate while still connecting the household.
What can I keep on a pet record?
Pet records can include breed or species details, sex, birth year, grooming notes, handling cautions, health notes, styling preferences, and visit history.
Do records connect to scheduling?
Yes. Customer and pet details stay connected to appointments, route review, invoices, receipts, reminders, and rebooking work.
Can I import old client and pet notes?
OpenDog can help review customer, pet, service, note, and duplicate data during setup. Import depends on the source, and some cleanup may need a human review.
Does OpenDog verify vaccines or medical documents?
No. OpenDog can hold practical grooming notes and health cautions, but it does not verify vaccination records or replace veterinary documentation.
Can groomers use records from a phone or tablet?
Yes. The app is built for the mobile grooming day, so the notes you need can stay close when you are away from the desk.
Bring every dog’s details into the day.
Start a trial and see how client details, pet notes, visit history, invoices, reminders, and rebooking can stay easier to use before the next appointment.