Contact OpenDog
Ask the question that is holding up your next step.
Whether you are comparing software, preparing a switch, setting up a route, or working through an existing-account issue, send the specific question and enough safe context for a useful reply. The form below records your request without changing anything in your account or live workflow.
- One public form for clear routing
- Signed-in Help Center for current accounts
- No account changes from a request
Send a request
Tell us where you need a clear answer.
Share the business or account, the topic, and the specific decision or blocked step. Do not send passwords, reset links, full card details, bank information, or unredacted customer or pet files.
Useful context
Bring one real grooming-day example to the conversation.
A specific route, request, dog record, invoice, import file, or blocked step is more useful than a broad feature question. These current OpenDog screens use sample grooming data and are product proof—not customer results.
Use the public form for product, setup, or policy questions.
Choose the topic that best matches the decision in front of you, then explain the specific workflow or question. Product fit, pricing, setup, switching, imports, billing workflow, privacy, terms, and legal questions can begin here.
- Name the business or account so the request can be identified.
- Describe the real route, record, invoice, import, or decision involved.
- Use the topic selector to send the request toward the right review.
- Keep passwords, access links, complete card details, bank information, and unrelated personal data out of the form.
Existing customers get a better support path after signing in.
The signed-in Help Center can attach a request to the active business and show recent request status. Use it for account access, a blocked workflow, imports, public-page setup, invoices, or other issues tied to a current OpenDog workspace.
- Open, In review, Waiting on you, and Resolved states keep the request understandable.
- Include the page, role, safe record reference, last successful step, and approximate time.
- A support request does not give anyone hidden access or change the business automatically.
Ask product-fit questions against the full grooming day.
The most useful product conversation starts with the workflow you actually run: how requests arrive, how route fit is checked, where dog notes live, how the field team works, how invoices and payment status are handled, and what happens after the groom.
- Bring one realistic route day and one difficult appointment.
- Ask which workflows are live today and which require setup or a connected provider.
- Confirmation and reminder email workflows are live; SMS and on-my-way texts remain Coming Soon.
- Stripe controls its own onboarding, processing, payouts, disputes, availability, and fees.
Prepare switching or import questions before moving live work.
OpenDog supports review-first CSV import paths for specific records. The available export, its structure, duplicates, missing fields, and data quality determine what can move safely. Start with a small representative file and keep the old system available until the result is reconciled.
- Identify the current tool and the exact export you can obtain.
- Remove credentials, complete card data, bank information, and unrelated sensitive records.
- Test owners, dogs, services, notes, and upcoming work with a small sample first.
- Confirm counts and spot-check the records before the live day depends on them.
Workflow
Choose the shortest path to a useful answer.
Comparing OpenDog
Send the real scheduling, route, dog-record, invoice, or rebooking workflow you need to test before choosing software.
Setting up or switching
Share the current tools, business size, service area, available export, and the first workflow that needs to work safely.
Using an existing account
Sign in for tracked help, then include the page, role, safe record reference, last successful step, and what is blocked.
FAQ
Common questions from grooming businesses.
Can I contact OpenDog before creating an account?
Yes. Use the public contact form for product fit, pricing, setup, switching, imports, billing workflow, privacy, terms, or legal questions. The form records a request and does not create or change an account.
Where should an existing customer ask for help?
Sign in and use the Help Center at /admin/help when possible. It ties the request to the active business and shows recent request status.
What should I include?
Include the business or account name, the page or workflow, what you expected, what happened, the last successful step, the approximate time, and what decision or work is blocked.
What should I never send?
Do not send passwords, reset or invitation links, access tokens, complete card numbers, security codes, bank credentials, or unredacted files containing unrelated customer, pet, or financial information.
Does submitting the form change my account or contact a payment provider?
No. It records a request for review. It does not change an account, route, appointment, invoice, payment, subscription, public website, Stripe account, or other connected service.
Does OpenDog promise 24/7 support or a fixed reply time?
No public 24/7 coverage or fixed response-time promise is made here. Existing customers should describe what is blocked in the signed-in Help Center and keep a safe fallback for the live grooming day.
Send the question with enough context to answer it well.
Use the public form for product, setup, switching, policy, or general account questions. Existing customers can sign in for tracked help tied to their business.